![]() ![]() This method should allow us to uncover which ethical items are important for the customer’s intention to use a service robot. This empirical study will therefore be centered on participants’ assessment of certain ethical items. The originality of this research stems from the fact that potential users will have to define the importance of each ethical attribute on their overall intention to use service robot in the future. IF I WERE A ROBOT IF I WAS A HUMAN CODEAn example would be the Code of Ethics of the Association for Computing Machinery (ACM), which states that: “When designing or implementing systems, computing professionals must attempt to ensure that the products of their efforts will be used in socially responsible ways, will meet social needs, and will avoid harmful effects to health and welfare”, p. 354). Some existing regulations could be applied to the notion of safety with robots. Psychological risks are also predicted, such as problems of attachment, fears, or the confusion between artificial and real. People are also afraid that robots will replace them, which would pose economic and human unemployment problems. The safety of human beings is questioned since a mistake made by a robot could lead to dangerous situations. Are robots being used to save money by replacing humans? How is our personal data used during (and after) an interaction with a robot? To what extent is the behavior of robots unpredictable? All of these questions can have an impact on the intention to use service robots. For our research, we want to identify ethical issues that have an impact on the interactions between humans and service robots. 4), but they can take different forms: functional and social. Robots, and especially service robots, have proven to be useful in “dull, dirty, or dangerous” tasks, p. Besides, because service robots, compared to other robots, work directly with clients of a company they have an immediate impact on the reputation of the company. As personifications of technology, they have been the object of fantasy for many years. Nevertheless, robots are no exception to the rule and tend to exacerbate these fears. Privacy, security, liability, dehumanization, and unemployment are part of the main concerns users may have. Ethical considerations play an essential role in the interaction between the consumer and technology, as society creates an ensemble of implicit and explicit rules to protect itself. The interactions can be complicated as some people do not understand the technology and can be biased towards it. ![]() Whenever a new technology emerges, it tends to induce fear and a lack of trust. They are defined as “system-based autonomous and adaptable interfaces that interact, communicate and deliver service to an organization’s customers”. Robots used in this field are called “service robots”. Robotics, of course, is also a newcomer in the service sector. In this matter, technologies such as AI, clouding, and data banks have been implemented to revolutionize the future of the industry. The service sector has always been a laboratory for innovations, as it is an inflection point between productivity and personalization. ![]()
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